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Job (this posting is now closed/inactive)

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General Information


Job title: Operations Manager - Electronic Security
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Job location: Eau Claire, WI  54701 United States
Requisition code:
Date posted: 09/13/13
Job type: Full-Time
Compensation: Health/Dental/Vision Insurance, 401(k), Paid Holidays and Vacation, Salary Continuation program
Market:Spacer ImageCommercial & Systems Integrators
Residential Systems
Fire Systems Installation
Job function:Spacer ImageAlarm Installers
Systems Integrators
Job type:Spacer ImageFull-Time
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Job Description

Job description:
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Job Summary:
As Operations Manager of Electronic Security for Per Mar Security Services, qualified candidates would be responsible for the development and promotion of operational policies and procedures for the branch, as well as supervision of the Installation, Inventory, and Service Departments. The Operations Manager would report to the branch Area Manager of Electronic Security. Must possess the values important to Per Mar Security – Integrity, Communication, Excellent Service and Accountability.

Essential Functions and Responsibilities: include the following. Other duties may be assigned.
• Assist the Area Manager in development of sales department knowledge and system design and requirements.
• Develop and promote operations policies and procedures for the branch.
• Development of service and installation methods that would improve branch operations and customer support.
• Responsible for supervision of Installation, Inventory, and Service Departments.
• Assist the Per Mar Customer Service Department on troubleshooting alarm issues.
• Help train technicians on Central Station and alarm technology.
• Assist and work with central station on service dispatch and false alarm reduction.
• Develop methods of service and installation efficiencies that will improve branch operations and customer support.
• Develop methods of technician certification and training to meet the needs and requirements of Per Mar Security.
• Responsible for inventory integrity, proper branch level of inventory with high regard and recognition of Just In Time Inventory to reduce branch inventory carrying costs.
• Interview, hire, train, lead and evaluate technicians.
• Process all completed service tickets and billings on a daily basis.
• Review the pending service ticket queue and verify the parts are on order and the tickets are scheduled and ensure that there are no tickets in the pending queue waiting for parts in excess of 10 days.
• Enforce the vehicle policy and verify the quarterly vehicle inspections are being performed by the service techs. Verify that the proper vehicle maintenance is being performed in a timely manner to prevent negligent damage.
• Oversee that all scheduled fire inspections are being completed in the assigned time frame.
• Process, track, and prepare all local A/P invoices and PO’s within 48 hours of receiving them. Verify invoices have been applied to job costing and are coded correctly prior to sending on for approval.
• Handle all service billing inquires and complaints with 48 hours. Complete all assigned collection step items within 5 business days.
• Assist and support the service technicians in the field with troublesome accounts.
• Assist the sales staff with design questions and concepts when required.
• Use zero value parts on service tickets when possible and verify equipment repairs and warranty parts are turned into the equipment handler.
• Handle customer technical questions on the phone, and visit the site in person on technical issues that have elevated to a customer complaint.
• Review the excessive signals on a weekly basis and determine the next action plan for each account. Send an update to Central Station Manager on a weekly basis.
• Be a team player and support the office team members.
• Hold monthly service/install meetings and cross train & educate the technicians, and communicate performance status.
• Hold Technical Staff accountable with utilizing the Field Service Unites (FSU’s) on a daily basis to ensure efficiency.
• All other duties as assigned by the Area Manager or VP of Electronic Security.
• Maintain a positive work atmosphere by interacting with the Per Mar Security Services internal/external customers (including, but not limited to: current customers, prospective customers, clients, vendors, co-workers, supervisors and management) in a mutually respectful manner regardless of race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation and all other protected classes.
• Adhere to the highest standards of ethical business conduct and compliance by acting lawfully, ethically, honestly and professionally in the performance of their jobs at all times as well as be in compliance with company policy and procedures as it relates to their job function.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate department.
• As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.
• Assume responsibility for understanding and complying with Per Mar Security Services attendance expectations.

Supervisory Responsibilities: Assist the Area Manager in leading and overseeing all branch personnel.
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Job Requirements

Education, training, experience:
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Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Capable of handling challenging and stressful situations without decreasing productivity.
• Ability to deal effectively with people at all levels of the organization and with external customers.
• Must have and maintain a good driving record.
• Must be able to pass an extensive background check including Criminal Check, Credit Check and MVR. Personal references will be contacted, and past employment will be verified.
• Must pass pre-employment drug testing.

Education and Experience:
• Qualified candidates must have 3-5 year of experience as a lead technician, manager or supervisor in the Electronic Security Industry and solid knowledge of installation, design and repair of Electronic Security Systems.
• Technical training or college degree is desired, but experience will be considered. Excellent supervisory, leadership, communication, organizational skills and a personable and professional presence are a must.

• Possess a strong knowledge of structural sales presentation and close procedures.
• Ability to understand basic low voltage electronic devices and systems.
• Excellent leadership, communication and written skills required.
• Strong customer service focus/skills a must.
• Must be detail oriented and able to handle multiple tasks.
• Capable of handling challenging and stressful situations without decreasing productivity.
• Strong computer skills with demonstrated experience in Microsoft Office Suite including
Word and Excel. Access experience a plus. Internet skills are required.
• Mathematical Skills including ability to calculate figures and amounts such as interest, proportions, percentages, area, circumference, and volume along with ability to apply concepts of basic algebra and geometry.
• Reasoning skills including ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or
diagram form and deal with several abstract and concrete variables.
• Ability to create and develop policies and procedures.
• Knowledge of inventory systems.
• Ability to quickly learn in-house software systems.
• Knowledge of Central Station operations a plus.
• Ability to operate office equipment such as copier and fax machines.
• Must possess the values important to Per Mar Security – Integrity, Communication, Excellent Service and Accountability.
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